Refund Policy

free-online-exams provides its customers with top of the line IT products. Our main goal is to get certified! The products provided by free-online-exams Team are highly classified, authentic preparation materials for all exams to customers because:

  • free-online-exams Questions & Answers are compiled by Senior IT Professionals and Experts who have years of experience in field.

  • Latest exam patterns are continuously reviewed and form the basis of Product Update.

  • free-online-exams Team provides 24/7 after sale assistance. free-online-exams Experts help the customers to solve problems related to the technical questions.

All of the above features makes us so confident that we offer Full refund if you fail any Exam at first attempt. We Guarantee your success at your first attempt with free-online-exams Product is all that is needed for success in any Certification Exam.

How to Claim the Refund / Exchange?

In case of failure your money is fully secure by free-online-exams Guarantee Policy. Before claiming the guarantee all downloaded products must be deleted and all copies of free-online-exams Products must be destroyed.

To claim free-online-exams Refund/Exchange Policy you must submit the Examination Score Report in PDF format within 7 days of Test and a filled in Refund Form Or Exchange Form to Billing Team will then verify the authenticity of documents submitted and arrange the refund within 7 days after receiving the email and confirmation process*.

For those who give up the right of claiming refund and want to exchange it for another training product. free-online-exams Offers Two Free Exam Training Products as compensation including original Purchase.

* This guarantee applies only to single-user licenses purchased directly from freeonlineexams.

In What Situation Can I Claim The Refund?

Full Refund is valid for any free-online-exams Testing Engine Purchase where user fails the corresponding exam within 30 days from the date of purchase of Exam. Product Exchange is valid for customers who claim guarantee within 90 days from date of purchase. Customer can contact free-online-exams to claim this guarantee and get full refund at Exam failures that occur before the purchasing date are not qualified for claiming guarantee. The refund request should be submitted within 7 days after exam failure

Note: The money-back-guarantee is not applicable on following cases:

  • Failure within 7 days after the purchase date. free-online-exams highly recommends the candidates a study time of 7 days to prepare for the exam with free-online-exams study material, any failures cases within 7 days of purchase are rejected because in-sufficient study of free-online-exams materials.

  • Free-online-exams Money Back Guarantee is not applicable to SAP exams as we provide only the practice questions for these. Moreover, money back guarantee is not applicable on Bulk Packages such as Unlimited Access Packages and Vendor PDF Exams Package. Money Back Guarantee offer is only applicable on Single PDF Exam Package as well as Exam Engine.

  • Wrong purchase. will not entertain any claims once the incorrect product is Downloaded and Installed.

  • Free exam. (No matter failed or wrong choice)

  • Expired order(s). (Out of 90 days from the purchase date)

  • Retired exam. (For customers who use our current product to attend the exam which is already retired.)

  • All Study Guides. Audio Exams and Labs Preparations are not covered by Guarantee so no claim can be made against them.

  • Hard copies only. (Hard copies are provided as an additional service. It has the same content with test engine and not sold separately. So the money back guarantee does not cover the hard copies.)

  • Products on sale. (Products that are sold at a reduced price; or given for free)

  • Different names. (Candidate's name is different from payer's name.)

  • The refund option is not valid for Bundles and guarantee can thus not be claimed on Bundle purchases.

  • Outdated Exam Products. For customers who use our outdated Products to attend the Exam which is already updated by free-online-exams Team; we will not entertain any Claims.

  • Guarantee policy does not apply on any package of Unlimited Access i.e. 3 months, 6 months or 12 months.

  • If other cases that are not on the list appear, Reserves Final Interpretation Rights.


If you have any questions about this refund policy or our treatment of your personal data, please write to us by email to or through the contact us form contact us